Privacy Policy

Next9 Privacy Policy

Effective Date: 7/30/2023

1. Introduction

Welcome to Next9 ("we," "our," or "us"). This Privacy Policy explains how we collect, use, share, and protect personal and non-personal information obtained through our website www.next9.ai or slack app Next9 and our services (collectively, the "Services"). By using our Services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

(a) Personal Information: We may collect personal information that you voluntarily provide to us when you use our Services, such as your name, email address, phone number, and other information that can identify you.

(b) Non-Personal Information: We may also collect non-personal information, such as device information, browser type, IP address, and other anonymous data when you interact with our website or use our Services.

(c) Cookies and Similar Technologies: We may use cookies, web beacons, and other tracking technologies to enhance user experience, analyze usage patterns, and personalize content.

3. How We Use Your Information

We may use the information we collect for various purposes, including but not limited to:

Providing and improving our Services
Sending updates, newsletters, and promotional materials
Analyzing user behavior and trends
Personalizing your experience
Responding to your inquiries and support requests
Conducting research and analytics
Complying with legal obligations

4. Data Sharing and Disclosure

We do not sell, rent, or lease your personal information to third parties. However, we may share your information with:

Legal Requirements: We may disclose your information in response to legal process, court orders, or to comply with applicable laws and regulations.
Service Providers: We may engage third-party service providers to assist with various aspects of our business operations. These providers are bound by confidentiality and data protection agreements.

5. Data Management

Data Retention

We retain data for as long as it is necessary to achieve the purposes for which it was collected, as outlined in this Policy, or as required by law. The retention periods for different types of data may vary based on the following criteria:

(a) Contractual or Legal Obligations: If data is necessary for the performance of a contract or agreement with a user, we will retain it for the duration of the contract and any additional period required as long as necessary to comply with applicable laws or regulations.

(b) Business Purposes: We may retain certain data for internal business purposes, such as record-keeping, analytics, and improving our services. In such cases, data will be retained as long as it remains relevant and useful for these purposes.

2. Data archival

Our data archival policy is based on following factors:

(a) Purpose of Archiving: Data may be archived for various purposes, including legal compliance, historical record-keeping, and business continuity. Archiving allows us to retain data beyond its original use while ensuring its security and accessibility.

(b) Data Selection for Archiving: Data may be selected for archival based on its relevance, importance, and retention requirements

(c) Data Security: Archived data will be protected using the same security measures as actively used data to prevent unauthorised access or disclosure.

(d) Access to Archived Data: Access to archived data will be limited to authorized personnel with a legitimate need to access the data.

3. Data Storage

We use data hosting service providers in the United States to store the information we collect. We implement appropriate technical and organizational measures to protect the security and confidentiality of the data we collect. Although we work to protect the security of your account and other data that we hold in our records, please be aware that no method of transmitting data over the internet or storing data is completely secure

4. Data Deletion

You may request deletion of your personal data by sending a request to info@next9.ai We will process these requests in accordance with applicable laws and respond promptly. Please note that your right to deletion will be subject to certain requirements and exceptions in accordance with privacy laws that provide for such right

6. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of data transmission or storage can be guaranteed as 100% secure. We encourage you to use strong passwords and exercise caution when sharing personal information online.

Your Rights and Choices

You have the right to access, modify, or delete your personal information. You may also have the right to object to certain data processing activities or withdraw consent, where applicable. Please contact us at info@next9.ai to exercise these rights or for any privacy-related inquiries.

2. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy with the updated effective date on our website.

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at info@next9.ai